Frequently Asked Questions
At Speedwash, we’re committed to pampering your car with top-quality care. Keeping it simple, clean, and fast we tackle the dirt and weather challenges. Have questions? Here are answers to most of them – your hassle-free car wash destination.
Services
There are different factors that determine how often you should wash your car. If road conditions are making your car dirty on a regular basis, you may need to wash more often. Generally, a wash at least every second week is a good guideline to follow. But dirt, debris, bugs, salt, calcium chloride and more can damage your car with chips, scratches, and rust. So, to protect your investment and keep your paint from dulling, it’s important to keep your car clean.
We believe in the power of gentle touch for a thorough clean. Just like handwashing and brushing teeth are essential for personal hygiene, our car wash embraces the same principle. Instead of relying on touchless methods, which often fall short even with high-pressure jets and strong chemicals, we opt for a more effective approach.
Our washing process utilizes ultra-soft closed cell foam and delicate cloth materials, rather than abrasive brushes. This ensures a comprehensive clean without the risk of scratching or damaging your car's clear coat finish. Moreover, we are committed to environmental responsibility, using only 100% safe, biodegradable shampoos.
It depends. If we can’t see the paint on your car, we’re not able to wash it. That’s because after the wash, if you notice a dent or scratch, you may blame the car wash. If your car is that dirty, we recommend that you rinse it off before bringing it to us, just to be on the safe side and we cannot guarantee 100% clean.
We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the flatbed. Our wash tunnel measures 7’4,” lifted vehicles above this clearance height will not fit through our wash. Any vehicle with a luggage rack, ladder rack, bike rack, greasy fifth wheel, or aftermarket parts that are not deemed safe cannot be washed.
No, an automatic car wash is not detrimental to alloy wheels, our wash doesn’t use certain tire brushes that can scratch them, or acids that can cause stains. Just to be on the safe side, ask in advance about your alloy wheels.
When you wash your vehicle with windshield damage, cracks, or chips it may expand due to temperature change. It’s always best to repair or replace a damaged windshield immediately.
Different cars have different types of antennas, so it depends on your vehicle. Many new vehicles don’t have an external antenna. There are older vehicles that do have an external antenna; the flexible kind can handle an automatic wash, but a hollow, telescoping antenna needs to be lowered or risk damage in the wash.
Once again, it depends. If you have an after-market product like a bug shield on your car, it is most likely fine to handle an automatic car wash. But that isn’t a guarantee. Some after-market accessories could still suffer damage, especially if they are already cracked or chipped. Other products like a trailer hitch can certainly withstand the wash but might get in the way of washing equipment and impact how clean the vehicle gets. Anything that’s loose may get damaged or fall off in a wash.
It’s simple. If you don’t hand dry your car, there is residue left behind. Even the water you leave when you air-dry your car contains minerals that don’t completely evaporate. That liquid residue becomes streaks, spots and deposits that you won’t appreciate looking at. One glance at a dark-coloured car in the sunlight will show the imperfections left behind when you air-dry your vehicles. In the winter it’s even worse, as the water will freeze in door jambs and windows. All of our customers can use our drying towels after their wash.
We accept any Credit or Debit card (Mastercard, Visa, and American Express) at all locations. We also accept Prepaid Visa Gift Cards.
Sure, you can! You can purchase and sign-up vehicles for our monthly membership program.
Gift cards can be purchased at any of our locations. We offer $50, $100. Keep an eye on festive days to avail best offers on gift cards.
Yes! We recycle, reclaim, and reuse all car wash tunnel water and ensure that you receive a safe, high-quality car wash that’s easy on the environment.
Free wash Coupons / Vouchers
You can get your Free car wash by going to our website or scanning a Free wash QR code. Enter your phone number and you’ll receive the Free Platinum Wash coupon via text within 24hr.
Visit any of our locations and show the original text message with the coupon code to a service attendant.
Our washing process utilizes ultra-soft closed cell foam and delicate cloth materials, rather than abrasive brushes. This ensures a comprehensive clean without the risk of scratching or damaging your car's clear coat finish. Moreover, we are committed to environmental responsibility, using only 100% safe, biodegradable shampoos.
Few things to keep in mind, make sure to “check” off the service agreement, confirm your phone number. It may take up to 24hr to get the code.
You can only redeem the free wash coupon one time.
Free wash text coupon does not expire.
If you received a voucher from your dealership, you can redeem it as long as you have the original voucher.
You’ll need to contact your dealership to get a new code.
Free wash text coupon is non-transferable and can only be redeemed by the customer who has received the original text message.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
Monthly Membership
Vehicles with active memberships are eligible to wash everyday and enjoy exclusive perks for the whole month at any of our locations.
To purchase a membership, select your preferred wash package. Fill out our application form online with your license plate number or stop by any of our locations and see an attendant in order to complete the process. It’ll take just a few minutes! A credit card is required to purchase our Monthly Membership, it will be charged monthly on your billing date until cancelled.
Our washing process utilizes ultra-soft closed cell foam and delicate cloth materials, rather than abrasive brushes. This ensures a comprehensive clean without the risk of scratching or damaging your car's clear coat finish. Moreover, we are committed to environmental responsibility, using only 100% safe, biodegradable shampoos.
You can talk with a team member on site to update your card quickly and easily.
You can only redeem the free wash coupon one time.
We use License Plate Recognition (LPR) which will automatically detect your license plate number. No need to roll your windows down!
We offer detailing bottles which includes all purpose, window cleaner and tire shine exclusively for our monthly members.
Yes! Our high-powered vacuums are free for all our monthly membership customers, non-members will have to pay $3 for 5minutes.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
Although we’re sad to see you go, the process is super easy! You can discontinue your plan by visiting our website and filling “Manage Membership” form. There is no contract or obligation, and you can cancel at any time. We require minimum 1 week of notice. If you cancel, your plan will remain active until the next billing date, and you may continue to wash during this time. You can only cancel and repurchase our monthly membership to a max of 3 times. After that you might lose your chance to buy our membership plan for a whole 2 years.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
No, you will not receive a refund. Your plan will remain active until the next billing date.
You can cancel or change your subscription whenever you’d like. When you cancel your subscription, you can continue washing until your next monthly billing date.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
We would be happy for you to return as our monthly member. Simply visit website or any of our locations to re-enroll.
You can cancel or change your subscription whenever you’d like. When you cancel your subscription, you can continue washing until your next monthly billing date.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
Yes. You can change your membership plan by submitting a request online through our “Manage Membership” form.
You can cancel or change your subscription whenever you’d like. When you cancel your subscription, you can continue washing until your next monthly billing date.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
Not yet, but we hear you and are working on a competitive solution!
You can cancel or change your subscription whenever you’d like. When you cancel your subscription, you can continue washing until your next monthly billing date.
A voucher from your car dealership can be used by anyone by presenting the original voucher.
Tunnels Safety and Others
If you’ve lost an item at our car wash, please visit, or call the location where the item was lost as soon as you make the realization. Depending on your unique situation, our friendly staff will instruct you from there.
Speedwash is not responsible for the following once your vehicle has entered the tunnel:
- Antennas, including telescoping, satellite, on-star or mobile phone
- Specific manufacturer technical service bulletins
- Damage caused by vehicles not in neutral or with brakes depressed
- Loose/broken parts or previous/existing damage
- Wiper blades or mirrors
- Vehicles over 10 years old
- Non-factory installed parts, including windguards, bug shields, light bars, spoilers/fins, low profile wheels & tires
- Hood emblems/ornaments
- Interior/exterior non-factory stickers or decals
- Damage caused by driver error
- Magnets or hitch covers
- Luggage racks or running boards
- Oversized tires, rims, or hubcaps
- Vinyl or loose spare tire covers
- License plates, covers, or frames
- Any valuables left in the vehicle
- Claims of damages or missing items once the vehicle has left the property.
Please ensure you check your car before you leave. If any area of the vehicle has been missed, please highlight this to the onsite manager and it will be rectified on the spot.
Our washing process utilizes ultra-soft closed cell foam and delicate cloth materials, rather than abrasive brushes. This ensures a comprehensive clean without the risk of scratching or damaging your car's clear coat finish. Moreover, we are committed to environmental responsibility, using only 100% safe, biodegradable shampoos.